"Excellent performance model" is a successful management model of world-class enterprises established in the United States in the late 1980s. Its core is to strengthen the organization''''s customer satisfaction awareness and innovation activities, and to pursue excellent business performance. The "excellent performance model" has been recognized by the American business and management circles, and is applicable to enterprises, public institutions, hospitals and schools. Many enterprises and organizations around the world have introduced and implemented it, among which Xerox, General Motors, Microsoft, Motorola and other world-class enterprises are all examples of using the excellent performance model to achieve excellent business results.

Excellent performance management is increasingly becoming a worldwide standard. More than 60 countries and regions have carried out the promotion and popularization of excellent performance management. On August 30, 2004, the State Administration of Quality Supervision and Quarantine of the People''''s Republic of China and the National Standardization Administration of the People''''s Republic of China issued the national standard GB/T 19580 Criteria for Performance Excellence Evaluation and the standardization guidance technical documents GB/Z 19579 Guidelines for the Implementation of Criteria for Performance Excellence Evaluation, which were implemented nationwide on January 1, 2005.

Enterprises are facing a new market competition environment. How to further improve the quality management level of enterprises, so as to win in the fierce market competition, is a practical problem facing the majority of enterprises that have obtained ISO9000 quality system certification. The excellent performance model is recognized as an effective way for world-class successful enterprises to improve their competitiveness, and is also the direction of Chinese enterprises'''' management efforts under the new situation.

A successful enterprise can obtain performance from the establishment and operation of the management system, and continuously improve its performance and achieve success. But how to pursue excellence for a successful enterprise. The "model" provides an evaluation standard, which can be used by enterprises to integrate modern quality management concepts and methods, and continuously evaluate their management performance towards excellence.

Although excellent performance management originated from quality management, it has surpassed quality management. It extends the systematic, standardized, procedural and standardized system concept of quality management to all fields of enterprise operation and management.